Effective: March 1, 2026
Thanks for using MyWhistleBox! These terms of service ("Terms") cover your use and access to our services, client software and websites ("Services"). This agreement is with MYWB, Inc. ("WhistleBox"). Our Privacy Policy explains how we collect and use your information while our Acceptable Use Policy outlines your responsibilities when using our Services. By using our Services, you're agreeing to be bound by these Terms, our Privacy Policy, and Acceptable Use Policy.
When you use our Services, you provide us with things like your files, documents, photos, and so on ("Your Content"). Your Content is yours. These Terms don't give us any rights to Your Content except for the limited rights that enable us to offer the Services.
We need your permission to do things like hosting Your Content, backing it up, and sharing it when you ask us to. To provide these and other features, WhistleBox accesses and stores Your Content and may perform automated, technical processing of Your Content as necessary to deliver the Services you request. Such processing may include operations like text extraction, format conversion, or other machine-based analysis performed by software. WhistleBox does not review, interpret, or analyze the meaning of Your Content, and no human personnel access Your Content as part of this processing. You give us permission to do those things, and this permission extends to our affiliates and trusted third parties we work with.
For details on how we collect, use, and protect your personal information, please see our Privacy Policy.
Certain features of the Services may use automated systems, including artificial intelligence or machine learning technologies, to assist with tasks such as content extraction, classification, summarization, or workflow automation. All such processing is automated, initiated at your direction, and limited to providing the functionality you request.
WhistleBox does not use Your Content to train, fine-tune, or improve any machine learning models, and does not retain Your Content beyond the period necessary to perform the requested processing, except as required to provide the Services or as described in our Privacy Policy. No human review of Your Content occurs as part of automated processing.
Your use of our Services must comply with our Acceptable Use Policy. Content in the Services may be protected by others' intellectual property rights. Please don't copy, upload, download, or share content unless you have the right to do so.
WhistleBox may review your conduct and usage patterns for compliance with these Terms and our Acceptable Use Policy. We aren't responsible for the content people post and share via the Services.
Help us keep Your Content protected. Safeguard your password to the Services, and keep your account information current. Don't share your account credentials or give others access to your account.
You may use our Services only as permitted by applicable law, including export control laws and regulations. Finally, to use our Services, you must be at least 13 (or older, depending on where you live).
You are solely responsible for determining whether Your Content is subject to any specific legal or regulatory requirements, including but not limited to healthcare, financial, or privacy regulations. You agree not to upload or process data subject to heightened regulatory obligations—such as Protected Health Information (PHI)—through the Services unless WhistleBox has expressly agreed in writing to support such use.
Some of our Services allow you to download client software ("Software") which may update automatically. So long as you comply with these Terms, we give you a limited, nonexclusive, nontransferable, revocable license to use the Software, solely to access the Services. To the extent any component of the Software may be offered under an open source license, we'll make that license available to you and the provisions of that license may expressly override some of these Terms. Unless the following restrictions are prohibited by law, you agree not to reverse engineer or decompile the Services, attempt to do so, or assist anyone in doing so.
We sometimes release products and features that we're still testing and evaluating ("Beta Services"). Beta Services are labeled "alpha," "beta," "preview," "early access," or "evaluation" (or with words or phrases with similar meanings) and may not be as reliable as WhistleBox's other services. Beta Services are made available so that we can collect user feedback, and by using our Beta Services, you agree that we may contact you to collect such feedback.
Beta Services are confidential until official launch. If you use any Beta Services, you agree not to disclose any information about those Services to anyone else without our permission.
The Services are protected by copyright, trademark, and other US and foreign laws. These Terms don't grant you any right, title, or interest in the Services, others' content in the Services, WhistleBox trademarks, logos and other brand features. We welcome feedback, but note that we may use comments or suggestions without any obligation to you.
Billing. You can add paid features to your account (turning your account into a "Paid Account"). We'll automatically bill you from the date you convert to a Paid Account and on each periodic renewal until cancellation. If you're on an annual plan, we may send you an email notice reminding you that your plan is about to renew within a reasonable period of time prior to the renewal date. You're responsible for all applicable taxes, and we'll charge tax when required to do so. Some countries have mandatory local laws regarding your cancellation rights, and this paragraph doesn't override these laws. Renewal dates are based on the date of initial purchase and are not affected by weekends or holidays.
Cancellation and No Refunds. You may cancel your WhistleBox Paid Account at any time by providing written notice at least seventy-two (72) hours prior to your next scheduled renewal date. Cancellation requests received less than seventy-two (72) hours before a renewal may not be processed in time to prevent the renewal, and you will remain responsible for the resulting charges. For purposes of these Terms, "written notice" means a written communication sent by the account holder through WhistleBox’s published support or contact channels. All fees are non-refundable except where required by applicable law.
Downgrades. Your Paid Account will remain in effect until it's cancelled or terminated under these Terms. If you don't pay for your Paid Account on time, we reserve the right to suspend it or remove Paid Account features.
Changes. We may change the fees in effect but will give you advance notice of these changes via a message to the email address associated with your account.
Email address. If you sign up for a WhistleBox account with an email address provisioned by your Team organization, your organization may be able to block your use of WhistleBox until you transition your account to a personal email address.
Deleted Team Members. In the event a Team Administrator removes you as a member of that team, you will continue to have full access to your account and personal documents provided your email address is not associated with the Team account.
Joining a Team. If you join a WhistleBox Team, you must use it in compliance with your organization's terms and policies. Please note that WhistleBox Team access is subject to your organization's control. Your administrators may be able to access, disclose, restrict, or remove information in or from your WhistleBox Team account. They may also be able to restrict or terminate your access to a WhistleBox Team account.
API Access and Usage. Some MyWhistleBox plans include access to our Application Programming Interface (API). You may use the API to integrate our services into your application, platform, or business operations. Access to the API is granted exclusively through an API key, which you can obtain via your user account settings. Multiple API keys can be obtained for different systems. You agree to keep your API keys confidential and not share them with any third parties. You are responsible for any transactions made on behalf of an API key. API usage is subject to the same content handling, automated processing, and data protection terms described elsewhere in these Terms.
API Fee Structure. API transaction fees are calculated using a tiered fee schedule. The more transactions performed, the lower the cost per transaction. For the purpose of tier calculation during each Billing Cycle, transactions are counted in aggregate across all API keys. You will be informed of the tiers and fees when you select the plan. Fees are subject to change, and we will notify you of any price changes at least 30 days in advance.
API Payment Terms. Payments for API usage are due on the monthly anniversary of the plan Billing Cycle. Payment will be applied automatically to your registered payment type we have on file. If the billed payment transaction should fail, you will be notified promptly to update your card and complete the payment. You agree to pay all fees promptly.
Billing Cycle. API fees will be billed on a monthly basis starting from the date of plan activation, or as specified in your agreement. For example, if the plan activation starts on March 16th, payment for API transactions made between March 16th and April 15th will be due on April 16th.
Changes to Fees. We reserve the right to modify the API fee structure at any time. We will notify you of any changes at least 30 days in advance. Any changes to fees will take effect at the start of your next Billing Cycle, unless otherwise agreed.
WhistleBox Consultants. A WhistleBox Consultant ("Consultant") will be assigned to your account within one (1) week of JumpStart purchase and will contact you to schedule a short kickoff meeting. The Consultant will be your primary contact and will be responsible for delivering the JumpStart program (“Deliverables”). Consultants may be employees or Independent Contractors and will be assigned to your account at the discretion of WhistleBox.
Parties’ Responsibilities. The Consultant will be responsible for Deliverables as well as initiating and scheduling of training and meetings (“Meetings”). Consultant will notify Meeting participants via email indicating a start time, duration and purpose of the meeting. It's the responsibility of all parties to be on-time or reschedule according to the Rescheduling procedure referenced below. In order to complete the deliverables on time, you understand that Consultant may request custom artifacts such as, but not limited to, images, logos and email text. You agree to comply with these requests in a reasonable time period.
Training. Product training ("Training") is intended to introduce trainee(s) to the delivered customized MyWhistleBox account features and common tasks. Any included package Training will be delivered by a trained WhistleBox Consultant via a virtual platform determined by the Consultant. Training is limited to one (1), 60 minute session or two (2) 30 minute sessions to take place at a mutually agreed upon time. Training materials and training plan will be determined by the Consultant and remain the sole property of WhistleBox. Consultant will send a link via email to access the virtual platform prior to the session. Some virtual platforms may require download and installation of proprietary software to access the platform.
The training materials will be made available to the trainee(s) for a specified period of time, as determined by the Parties. The Parties also agree that any intellectual property rights related to the training materials, including but not limited to copyrights and trademarks, shall remain with the provider. The trainee(s) shall not copy, reproduce, distribute, or use any of the training materials for any purpose other than for personal educational use, without the express written consent of the provider. The provider shall make reasonable efforts to ensure the accuracy and quality of the training materials, but shall not be held liable for any errors or omissions in the training materials or for any damages arising from the use of the training materials.
Rescheduling. The parties understand that circumstances may arise that can cause conflict with a previously scheduled Meeting. It's also expected that Deliverables will be completed in a reasonable time frame and any delays could negatively impact the Deliverables. Should either party need to reschedule a Meeting, the rescheduling party agrees to provide 24 hour notice to the other party and propose a new time. Each party agrees to make good faith efforts to reschedule within one (1) week's time from the previous canceled Meeting.
Support. All product support requests must be made via the published WhistleBox support channels.
Expiration. Deliverables will not extend beyond the JumpStart plan expiration date.
The Services are not intended for the storage, processing, or transmission of Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), unless expressly agreed by WhistleBox in writing. No Business Associate Agreement (BAA) is implied by these Terms.
If your organization is a HIPAA covered entity or business associate and requires a BAA, you must contact WhistleBox and execute a separate written agreement prior to using the Services for any PHI-related purposes. Absent such an agreement, you agree not to upload or process PHI through the Services.
By using a part of the Services that facilitates electronic signatures, you agree to do business electronically and to use electronic records and signatures. There may be laws where you reside governing what types of documents and transactions are appropriate for such signatures. It is your responsibility to ensure that the electronic signature functionality provided by the Services is appropriate for your scenario.
Users are responsible for retaining copies of documents they sign through the Services. Once a signed document is deleted from the Services, WhistleBox cannot reconstruct its content. WhistleBox retains logs and hashes of signing sessions to demonstrate that a signing session occurred, but these logs alone do not constitute the full document. Users should ensure they maintain their own copies if proof of the signed content may be needed in the future.
When you choose to require identity verification for a signature request, the signer will be presented with Knowledge-Based Authentication (KBA) questions. One ID Verification (IDV) Credit is used for each KBA attempt. WhistleBox processes IDV checks in accordance with our privacy and security policies. Users are responsible for maintaining sufficient credits for their signing sessions. Completion of IDV verification generates logs and hashes to demonstrate that the signer successfully completed the verification, but these logs do not constitute a full record of the signed document. Users should retain copies of their documents if proof of signed content is required.
By providing your mobile phone number and requesting Text Notifications on our website, you agree to receive informational SMS messages from us regarding your account, service updates, and support communications. You acknowledge that your consent to receive SMS messages is not a condition of purchasing any product or service. Message and data rates may apply. SMS messaging may be subject to additional age restrictions.
You can opt-out of receiving SMS messages from us at any time by removing your phone number and/or unchecking the Text Notifications checkbox from your user account settings. To opt-in to receive SMS messages from us, simply go to your account settings and update your preferences for Text Notifications.
We may modify, suspend, or terminate our SMS messaging services at any time. For material changes to our SMS messaging terms and conditions (including frequency or content of messages), we will provide you with reasonable advance notice via SMS or email to the contact information you have provided. You acknowledge that your continued use of the SMS service after receiving notice of changes constitutes your acceptance of the modified terms.
By opting in to receive SMS messages from us, you represent that you are the owner or authorized user of the mobile phone number you provide, and you are at least 18 years old. If you are under 18 years old, you must obtain parental or guardian consent before opting in to receive SMS messages from us.
By opting in to receive SMS messages from us, you agree to indemnify, defend, and hold us harmless from and against any claims, damages, costs, or expenses arising out of or related to your use of our SMS messaging services, including any claims brought by third parties related to your receipt of SMS messages from us.
You're free to stop using our Services at any time. We reserve the right to suspend or terminate your access to the Services with notice to you if:
(a) you're in breach of these Terms,
(b) your use of the Services would cause a real risk of harm or loss to us or other users, or
(c) you don't have a Paid Account and haven't accessed our Services for 12 consecutive months.
For details on how your data is handled during and after termination, including our data retention and deletion practices, see our Privacy Policy's "File Deletion and Account Closure" section.
We'll provide you with reasonable advance notice via the email address associated with your account to remedy the activity that prompted us to contact you and give you the opportunity to export Your Content from our Services. If after such notice you fail to take the steps we ask of you, we'll terminate or suspend your access to the Services.
We won't provide notice before termination where:
(a) you're in material breach of these Terms,
(b) doing so would cause us legal liability or compromise our ability to provide the Services to our other users, or
(c) we're prohibited from doing so by law.
We may decide to discontinue the Services in response to unforeseen circumstances beyond WhistleBox's control or to comply with a legal requirement. If we do so, we'll give you reasonable prior notice so that you can export Your Content from our systems. If we discontinue the Services in this way before the end of any fixed or minimum term you have paid us for, we'll refund the portion of the fees you have pre-paid but haven't received Services for.
We strive to provide great Services, but there are certain things that we can't guarantee. TO THE FULLEST EXTENT PERMITTED BY LAW, WHISTLEBOX AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED "AS IS." WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some places don't allow the disclaimers in this paragraph, so they may not apply to you.
WE DON'T EXCLUDE OR LIMIT OUR LIABILITY TO YOU WHERE IT WOULD BE ILLEGAL TO DO SO—THIS INCLUDES ANY LIABILITY FOR WHISTLEBOX'S OR ITS AFFILIATES' FRAUD OR FRAUDULENT MISREPRESENTATION IN PROVIDING THE SERVICES. IN COUNTRIES WHERE THE FOLLOWING TYPES OF EXCLUSIONS AREN'T ALLOWED, WE'RE RESPONSIBLE TO YOU ONLY FOR LOSSES AND DAMAGES THAT ARE A REASONABLY FORESEEABLE RESULT OF OUR FAILURE TO USE REASONABLE CARE AND SKILL OR OUR BREACH OF OUR CONTRACT WITH YOU. THIS PARAGRAPH DOESN'T AFFECT CONSUMER RIGHTS THAT CAN'T BE WAIVED OR LIMITED BY ANY CONTRACT OR AGREEMENT.
IN COUNTRIES WHERE EXCLUSIONS OR LIMITATIONS OF LIABILITY ARE ALLOWED, WHISTLEBOX, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS WON'T BE LIABLE FOR:
i. ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR
ii. ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY.
THESE EXCLUSIONS OR LIMITATIONS WILL APPLY REGARDLESS OF WHETHER OR NOT WHISTLEBOX OR ANY OF ITS AFFILIATES HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU USE THE SERVICES FOR ANY COMMERCIAL, BUSINESS, OR RE-SALE PURPOSE, WHISTLEBOX, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS WILL HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY. WHISTLEBOX AND ITS AFFILIATES AREN'T RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICES.
OTHER THAN FOR THE TYPES OF LIABILITY WE CANNOT LIMIT BY LAW (AS DESCRIBED IN THIS SECTION), WE LIMIT OUR LIABILITY TO YOU TO THE GREATER OF $20 USD OR 100% OF ANY AMOUNT YOU'VE PAID UNDER YOUR CURRENT SERVICE PLAN WITH WHISTLEBOX.
Let's Try to Sort Things Out First. We want to address your concerns without needing a formal legal case. Before filing a claim against WhistleBox, you agree to try to resolve the dispute informally by contacting disputes@MyWhistleBox.com. We'll try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 15 days of submission, you or WhistleBox may bring a formal proceeding.
Forum for Disputes. You and WhistleBox agree that the laws of Wyoming, U.S.A., excluding Wyoming's conflict of laws rules, will apply to any disputes arising out of or relating to these Terms or the Services. You agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Sheridan County, Wyoming, and you consent to the personal jurisdiction and venue of such courts. To the extent permitted by law, you will also be liable for WhistleBox’s reasonable administrative costs incurred in connection with the dispute.
NO CLASS ACTIONS. You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren't allowed.
These Terms will be governed by Wyoming law except for its conflicts of laws principles. However, some countries (including those in the European Union) have laws that require agreements to be governed by the local laws of the consumer's country. This paragraph doesn't override those laws.
These Terms constitute the entire agreement between you and WhistleBox with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third party beneficiary rights.
WhistleBox's failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. WhistleBox may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.
We may revise these Terms from time to time to better reflect:
(a) changes to the law,
(b) new regulatory requirements, or
(c) improvements or enhancements made to our Services.
If an update affects your use of the Services or your legal rights as a user of our Services, we'll notify you prior to the update's effective date by sending an email to the email address associated with your account or via an in-product notification. These updated terms will be effective no less than 30 days from when we notify you.
If you don't agree to the updates we make, please cancel your account before they become effective. Where applicable, we'll offer you a prorated refund based on the amounts you have prepaid for Services and your account cancellation date. By continuing to use or access the Services after the updates come into effect, you agree to be bound by the revised Terms.