Frequently Asked Questions
Getting Started
Watch Overview
How do I sign up?
Signing up is simple! Just click
here or any sign-up link on our
homepage, enter your details, and follow the on-screen instructions.
Once you've completed the process, you can start securely sharing
and storing your documents with MyWhistleBox.
Do you offer customer support?
Yes! We offer customer support via email and our help center. If
you have any questions or need assistance, feel free to reach out!
Security & Privacy
Why is MyWhistleBox better than email?
Did you know that emails are not secure? When you send an email,
your information is transmitted in plain, readable text through a
relay system. This means there's no guarantee the message won't pass
through multiple computers before reaching its destination. Anyone
with a basic understanding of how the internet functions could
potentially intercept and read your email. Therefore, sending
confidential information—such as passport copies, social security
numbers, medical records, or financial documents—via email is
highly risky.
Web designers have developed secure environments for web pages,
indicated by the padlock symbol () next to your browser's web address.
This security feature ensures that when you enter a password or provide
confidential information in a web form, the data is transmitted
securely, protecting your privacy. MyWhistleBox utilizes that same secure
web technology to exchange documents, keeping your information safe
from internet snoops.
Are my files safe and secure after uploading?
Yes! Every uploaded file is Doubly-Encrypted™ and anonymously
labeled to protect your privacy. We store your files with reputable
cloud-based services such as Amazon and Google Cloud; however, they
do not have access to your files. Only the account holder can
decrypt and view file contents.
What does "Doubly-Encrypted" mean?
All stored documents and notes are Doubly-Encrypted™ and anonymous. "Doubly
encrypted" means we first apply the strongest encryption technology
available, then encrypt the data again using our proprietary
key technology. This extra layer of protection exceeds standard
encryption methods, offering you greater peace of mind. "Anonymous"
means we store your files with generic filenames, preventing others
from guessing their contents.
Can MyWhistleBox employees see my files that I upload?
No. While in storage, files, notes and user passwords are encrypted with
the strongest encryption available. Neither employees nor
contractors can access or view file contents. Files and other artifacts are only
decrypted upon download by the signed-in user. Therefore, as long as
you secure your account login, you will be the only one who can view
your files.
How does MyWhistleBox protect my privacy?
Privacy is at the core of everything we do. All uploaded files are
Doubly-Encrypted™ and stored with anonymous filenames, ensuring no
one—not even our employees—can access your data. We use
industry-leading security measures, including end-to-end encryption,
to protect your files from unauthorized access. Unlike email and
many cloud storage providers, MyWhistleBox ensures your data is
truly private and secure.
Plans & Pricing
Does MyWhistleBox cost anything?
We are committed to protecting your privacy, which is why we
offer the MyWhistleBox Basic plan—free, forever. When you sign up
for the free Basic Plan, you'll also receive a 15-day trial of our
Professional Plan, giving you full access to all features so you can
explore what works best for you.
After your trial ends, you can choose to upgrade to a plan that
meets your needs or continue using the free Basic Plan. With the
Basic Plan, you’ll have access to essential MyWhistleBox features,
including uploads, downloads, an address book, and secure file
sharing. You won’t lose access to your data and can continue
uploading files within the Basic Plan’s storage limits.
With a great deal like this, why not sign up today?
Can I upgrade my plan later?
Absolutely! You can upgrade your plan anytime after signing in by clicking Upgrade
from your main User menu and selecting the plan that best suits your needs.
The upgrade takes effect immediately, giving you access to
additional features and storage.
Is there a discount for annual subscriptions?
Yes! If you choose an annual subscription, you'll receive a discount compared to monthly or
quarterly billing. This is a great way to save while ensuring uninterrupted access to MyWhistleBox's
premium features.
What payment methods do you accept?
We accept all major credit cards. For enterprise business
plans, we also offer invoicing options upon request.
All payments are securely processed using industry-standard
encryption, so your financial details remain protected.
Using MyWhistleBox
Why should I be using MyWhistleBox instead of Dropbox or Google Docs?
Would you use a screwdriver to drive a nail? Of course not; you
would use a hammer.
Both Dropbox and Google Docs were designed primarily for personal
storage, not for seamless document sharing and exchange. While they
offer file-sharing mechanisms, these can be clumsy and cumbersome,
making them less ideal for this purpose. In contrast, MyWhistleBox
was designed from the outset to provide users with a simple and
secure method for exchanging documents. Additionally, MyWhistleBox
offers premium features such as electronic signatures, secured
personal notes, document merging, and both personal and professional
branding.
How do I request a document from someone?
If you need someone to send you a document, simply use the Upload Request
feature. Enter their email, and they’ll receive a secure link
where they can upload files directly to your MyWhistleBox
account—no signup required.
This makes it easy to collect documents without the hassle of email
attachments or unsecure uploads.
Can I share files with someone who doesn’t have a MyWhistleBox Account?
Yes! You can securely share files with non-users by sending them a
private access link. They won’t need an account to view or
download the file.
Optionally, you can require a secure code by the user to
access the file. This ensures that file sharing remains secure and controlled,
preventing unauthorized access.
What happens to my files if I stop using MyWhistleBox?
Your files remain securely stored as long as your account is active.
If you choose not to upgrade after your free professional trial, your account
will automatically switch to the Basic Plan, allowing you to
continue using MyWhistleBox within the free storage limits.
If you decide to close your account, all your stored files will be
permanently deleted, and this action cannot be undone.
Can I recover deleted files?
Yes, MyWhistleBox offers a robust file recovery system. Here's how it works:
- When you delete a file, it's moved to the Trash folder where it remains until you choose to permanently delete it
- Files in the Trash folder can be easily restored to their original location with just a few clicks
- If you permanently delete a file from your Trash, we still archive it for 60 days
- To recover a permanently deleted file within the 60-day archive period, please contact our customer support team to assist
To recover files from your Trash:
- Sign in to your MyWhistleBox account
- Navigate to the Box's "Trash" folder
- Locate the file you wish to recover
- Select "Restore" or drag the file to move it back to its original location
For assistance recovering permanently deleted files within the 60-day archive period, please contact our customer support team with
details about the file you need to recover.
Please note that files deleted when closing an account are immediately and permanently removed from our system per our privacy policy.
Account Management
What happens if I forget my password?
No worries! If you forget your password, click the "Forgot
Password" link on the login page. We'll send you an email with
secure instructions to reset it.
Does MyWhistleBox offer multi-factor authentication (MFA)?
Yes! We offer multi-factor authentication to provide an additional layer of security for your account. When enabled, you'll need both your password and a second verification method to access your account. This significantly reduces the risk of unauthorized access, even if your password is compromised.
MyWhistleBox supports two MFA options:
-
SMS Authentication: Receive a verification code via text message to your mobile device
-
Authenticator Apps: Use free apps like Google Authenticator, Microsoft Authenticator, or Authy to generate time-based verification codes
Business & Team Solutions
Does MyWhistleBox support team or enterprise accounts?
Yes! MyWhistleBox offers enterprise and team plans designed for
organizations that need secure file sharing, collaboration tools,
and advanced user management.
Business accounts include larger storage limits, branded file
exchanges, and advanced security controls. If you’re interested,
check out our pricing page or contact support for custom solutions.
Do you offer an API or SDK so we can extend our business workflow?
Mobile & Integrations
Is MyWhistlebox available on mobile devices?
Yes! MyWhistleBox is fully optimized for mobile devices, with dedicated apps available for both Android and iOS.
You can download our app from the Google Play Store or Apple App Store to access your documents and securely
share files anytime, anywhere. Our mobile apps offer the same security features as our web platform,
including Doubly-Encrypted™ file storage and secure sharing capabilities, all in a user-friendly mobile
interface.
Is there an integration to Microsoft Outlook?
We do have an integration to Microsoft Outlook via an Outlook Add-in. For more information including how to install the Add-in, please visit
our
Outlook page.