Frequently Asked Questions

Getting Started

Watch Overview

How do I sign up?
Signing up is simple! Just click here or any sign-up link on our homepage, enter your details, and follow the on-screen instructions. Once you've completed the process, you can start securely sharing and storing your documents with MyWhistleBox.
Do you offer customer support?
Yes! We offer customer support via email and our help center. If you have any questions or need assistance, feel free to reach out!

Security & Privacy

Why is MyWhistleBox better than email?

Did you know that emails are not secure? When you send an email, your information is transmitted in plain, readable text through a relay system. This means there's no guarantee the message won't pass through multiple computers before reaching its destination. Anyone with a basic understanding of how the internet functions could potentially intercept and read your email. Therefore, sending confidential information—such as passport copies, social security numbers, medical records, or financial documents—via email is highly risky.

Web designers have developed secure environments for web pages, indicated by the padlock symbol () next to your browser's web address. This security feature ensures that when you enter a password or provide confidential information in a web form, the data is transmitted securely, protecting your privacy. MyWhistleBox utilizes that same secure web technology to exchange documents, keeping your information safe from internet snoops.

Are my files safe and secure after uploading?
Yes! Every uploaded file is Doubly-Encrypted™ and anonymously labeled to protect your privacy. We store your files with reputable cloud-based services such as Amazon and Google Cloud; however, they do not have access to your files. Only the account holder can decrypt and view file contents.
What does "Doubly-Encrypted" mean?
All stored documents and notes are Doubly-Encrypted™ and anonymous. "Doubly encrypted" means we first apply the strongest encryption technology available, then encrypt the data again using our proprietary key technology. This extra layer of protection exceeds standard encryption methods, offering you greater peace of mind. "Anonymous" means we store your files with generic filenames, preventing others from guessing their contents.
Can MyWhistleBox employees see my files that I upload?
No. While in storage, files, notes and user passwords are encrypted with the strongest encryption available. Neither employees nor contractors can access or view file contents. Files and other artifacts are only decrypted upon download by the signed-in user. Therefore, as long as you secure your account login, you will be the only one who can view your files.
How does MyWhistleBox protect my privacy?
Privacy is at the core of everything we do. All uploaded files are Doubly-Encrypted™ and stored with anonymous filenames, ensuring no one—not even our employees—can access your data. We use industry-leading security measures, including end-to-end encryption, to protect your files from unauthorized access. Unlike email and many cloud storage providers, MyWhistleBox ensures your data is truly private and secure.

Plans & Pricing

Does MyWhistleBox cost anything?

We are committed to protecting your privacy, which is why we offer the MyWhistleBox Basic plan—free, forever. When you sign up for the free Basic Plan, you'll also receive a 15-day trial of our Professional Plan, giving you full access to all features so you can explore what works best for you.

After your trial ends, you can choose to upgrade to a plan that meets your needs or continue using the free Basic Plan. With the Basic Plan, you’ll have access to essential MyWhistleBox features, including uploads, downloads, an address book, and secure file sharing. You won’t lose access to your data and can continue uploading files within the Basic Plan’s storage limits.

With a great deal like this, why not sign up today?

Can I upgrade my plan later?
Absolutely! You can upgrade your plan anytime after signing in by clicking Upgrade from your main User menu and selecting the plan that best suits your needs. The upgrade takes effect immediately, giving you access to additional features and storage.
Is there a discount for annual subscriptions?
Yes! If you choose an annual subscription, you'll receive a discount compared to monthly or quarterly billing. This is a great way to save while ensuring uninterrupted access to MyWhistleBox's premium features.
What payment methods do you accept?

We accept all major credit cards. For enterprise business plans, we also offer invoicing options upon request.

All payments are securely processed using industry-standard encryption, so your financial details remain protected.

Using MyWhistleBox

Why should I be using MyWhistleBox instead of Dropbox or Google Docs?

Would you use a screwdriver to drive a nail? Of course not; you would use a hammer.

Both Dropbox and Google Docs were designed primarily for personal storage, not for seamless document sharing and exchange. While they offer file-sharing mechanisms, these can be clumsy and cumbersome, making them less ideal for this purpose. In contrast, MyWhistleBox was designed from the outset to provide users with a simple and secure method for exchanging documents. Additionally, MyWhistleBox offers premium features such as electronic signatures, secured personal notes, document merging, and both personal and professional branding.

How do I request a document from someone?

If you need someone to send you a document, simply use the Upload Request feature. Enter their email, and they’ll receive a secure link where they can upload files directly to your MyWhistleBox account—no signup required.

This makes it easy to collect documents without the hassle of email attachments or unsecure uploads.

Can I share files with someone who doesn’t have a MyWhistleBox Account?
Yes! You can securely share files with non-users by sending them a private access link. They won’t need an account to view or download the file.

Optionally, you can require a secure code by the user to access the file. This ensures that file sharing remains secure and controlled, preventing unauthorized access.
What happens to my files if I stop using MyWhistleBox?

Your files remain securely stored as long as your account is active. If you choose not to upgrade after your free professional trial, your account will automatically switch to the Basic Plan, allowing you to continue using MyWhistleBox within the free storage limits.

If you decide to close your account, all your stored files will be permanently deleted, and this action cannot be undone.

Can I recover deleted files?

Yes, MyWhistleBox offers a robust file recovery system. Here's how it works:

  • When you delete a file, it's moved to the Trash folder where it remains until you choose to permanently delete it
  • Files in the Trash folder can be easily restored to their original location with just a few clicks
  • If you permanently delete a file from your Trash, we still archive it for 60 days
  • To recover a permanently deleted file within the 60-day archive period, please contact our customer support team to assist

To recover files from your Trash:

  1. Sign in to your MyWhistleBox account
  2. Navigate to the Box's "Trash" folder
  3. Locate the file you wish to recover
  4. Select "Restore" or drag the file to move it back to its original location

For assistance recovering permanently deleted files within the 60-day archive period, please contact our customer support team with details about the file you need to recover.

Please note that files deleted when closing an account are immediately and permanently removed from our system per our privacy policy.

Account Management

What happens if I forget my password?
No worries! If you forget your password, click the "Forgot Password" link on the login page. We'll send you an email with secure instructions to reset it.
Does MyWhistleBox offer multi-factor authentication (MFA)?
Yes! We offer multi-factor authentication to provide an additional layer of security for your account. When enabled, you'll need both your password and a second verification method to access your account. This significantly reduces the risk of unauthorized access, even if your password is compromised. MyWhistleBox supports two MFA options:
  • SMS Authentication: Receive a verification code via text message to your mobile device
  • Authenticator Apps: Use free apps like Google Authenticator, Microsoft Authenticator, or Authy to generate time-based verification codes

Business & Team Solutions

Does MyWhistleBox support team or enterprise accounts?

Yes! MyWhistleBox offers enterprise and team plans designed for organizations that need secure file sharing, collaboration tools, and advanced user management.

Business accounts include larger storage limits, branded file exchanges, and advanced security controls. If you’re interested, check out our pricing page or contact support for custom solutions.

Do you offer an API or SDK so we can extend our business workflow?
Yes we do. For more information, please visit our Developer page.

Mobile & Integrations

Is MyWhistlebox available on mobile devices?
Yes! MyWhistleBox is fully optimized for mobile devices, with dedicated apps available for both Android and iOS. You can download our app from the Google Play Store or Apple App Store to access your documents and securely share files anytime, anywhere. Our mobile apps offer the same security features as our web platform, including Doubly-Encrypted™ file storage and secure sharing capabilities, all in a user-friendly mobile interface.
Is there an integration to Microsoft Outlook?
We do have an integration to Microsoft Outlook via an Outlook Add-in. For more information including how to install the Add-in, please visit our Outlook page.